We thank you and appreciate that you took our Tech-Support Services. Netlogics has a very simple Refund Policy. Once the Tech-Support Engineer services your request and solve your issue, the call is transferred to the Customer Support Executive for Quality Assurance, who will verify whether you are satisfied with the service/solution provided by the technicians. If you mention that you are 100% satisfied with our Support Services, we'll offer you seven days of Extended Service Warranty under which you can get the same issue resolved free of any further charge, provided the issue is same and the call is made within seven days. In any case, if our technicians are not able to resolve the issue on the second call, then according to the refund policy, Netlogics will refund the full amount charged to you on the same day. Also, there will be no Refunds if you call us with the any issue after seven days of warranty period.
If you mention that you are not 100% satisfied with the resolution provided by the Tech-Support Engineer, the Customer Support Executive will put your case in Quality Check and offers you either the resolution from the Senior Engineer or the Refund of the charges made to you right then. If you choose to get the resolution from the Senior Engineer, he would either fix your problem right then or at a later date as per your convenience. If you do not want the resolution, then according to the refund policy, Netlogics will refund the full amount charged to you on the same day.
Netlogics is always there to support you in any way we can. If you are dissatisfied with our service we would like to know that. You can contact our customer service center 24×7 at +1-800-494-9109. Our billing department at +1-800-494-9109 (Monday to Friday 9am to 6pm Eastern) or by email at firstname.lastname@example.org